Reference

Terms That Govern Your 77dd Account

These terms set out what you agree to when you open and use a 77dd account — covering deposits via bKash, Nagad, or Rocket, how we handle your wallet, and what access means in your region.

Account eligibilitybKash, Nagad, Rocket wallet rulesRegional access conditionsAccount suspension terms
77dd Terms That Govern Your 77dd Account
TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from any page in your account dashboard to ask about a specific clause, a transaction dispute, or an account restriction. Our team responds in English.
Email Support Send detailed terms or account queries to our support address. Include your registered mobile number and the transaction reference if your question involves a bKash, Nagad, or Rocket payment.
Account Help Centre The Help Centre in your account settings covers common questions about wallet linking, withdrawal holds, and account verification steps — check there first for a faster answer.
HOW WE OPERATE

How 77dd Handles Your Account Data

We collect only what we need to run your account securely — your registered mobile number, wallet identifiers for bKash, Nagad, or Rocket, and transaction records. We do not sell your data to third parties. Account data is retained for as long as your account is active and for a period after closure as required by our internal compliance process.

Data We Hold

We store your account registration details, wallet transaction records, and session logs. This data is used only to operate your account and process payments through bKash, Nagad, or Rocket.

Account Security

Each login is protected by OTP verification sent to your registered mobile number. If you notice an unrecognised login, use the account lock option in settings immediately and contact support.

Data Retention

Active account data is kept while your account remains open. After closure, we retain transaction records for an internal review period before deletion, in line with our data handling policy.

Requesting Changes

To update your registered mobile number or request a review of your account data, contact support via live chat or email with your account details and the change you need made.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most often. For anything not listed here, reach out via live chat from your account dashboard.

Account eligibility depends on your local law and the regions we currently serve. If access is not available in your region, the registration flow will not complete. Check your local regulations before applying.

You can link more than one wallet method to your account, but each withdrawal must route back through the same wallet used for that deposit. Mixing deposit and withdrawal methods on a single transaction is not permitted.

Wallet transfers can occasionally be held for identity verification. If your Rocket withdrawal has not arrived within the expected window, contact support with your transaction reference and we will check the status.

Contact our support team within seven days of the transaction date. Provide your account mobile number and the transaction reference. We will review the record and respond with our findings.

We may update these terms when our services change. We will notify you via your registered mobile number or account dashboard. Continuing to use your account after the update means you accept the new version.

Contact support via live chat or email to request account closure. After closure, transaction records are held for an internal review period before deletion. We will confirm the timeline when you make the request.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.